Our Customer Promises

Amigo Loans has a strong focus on treating customers fairly, manifested through our 10 promises.

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  • 1
  • We treat customers with respect and courtesy at all times.
  • 2
  • We recognise that customers don't want to be in arrears and we will always work with them to get them back on track as quickly as possible.
  • 3
  • We will only collect on cards or direct debits where we have an agreement with the customer to do so.
  • 4
  • We will do everything we can to respect a customer’s reasonable requests on how and when they wish to be contacted.
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  • 5
  • We will always keep customers informed and give them advance warning before we take any action.
  • 6
  • We will never contact a customer more than necessary to come to the best possible solution.
  • 7
  • We will always attempt to collect from and contact the borrower first before approaching a guarantor for payment. We will continue to make every reasonable attempt to collect from the borrower as long as the account remains in arrears.
  • 8
  • We will never charge customers for late or missed payments, letters, texts, phone calls or any of the work we do.
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  • 9
  • We will only use courts to enforce a debt as a last resort, when all other possible alternatives have been exhausted.
  • 10
  • We will never repossess or force a customer to sell their home.