Our Customer Promises
Amigo has a strong focus on treating customers fairly, manifested through our 10 promises.
- 1
- We treat customers with respect and courtesy at all times.
- 2
- We recognise that customers don't want to be in arrears and we will always work with them to get them back on track as quickly as possible.
- 3
- We will only collect on cards or direct debits where we have an agreement with the customer to do so.
- 4
- We will do everything we can to respect a customer’s reasonable requests on how and when they wish to be contacted.
- 5
- We will always keep customers informed and give them advance warning before we take any action.
- 6
- We will never contact a customer more than necessary to come to the best possible solution.
- 7
- We will always attempt to collect from and contact the borrower first before approaching a guarantor for payment. We will continue to make every reasonable attempt to collect from the borrower as long as the account remains in arrears.
- 8
- We will never charge customers for late or missed payments, letters, texts, phone calls or any of the work we do.
- 9
- We will only use courts to enforce a debt as a last resort, when all other possible alternatives have been exhausted.
- 10
- We will never repossess or force a customer to sell their home.