Our Customer Promises

Amigo has a strong focus on treating customers fairly, manifested through our 10 promises:

• 1
• We treat customers with respect and courtesy at all times.

• 2
• We recognise that customers don't want to be in arrears and we will always work with them to get them back on track as quickly as possible.

• 3
• We will only collect on cards or direct debits where we have an agreement with the customer to do so.

• 4
• We will do everything we can to respect a customer’s reasonable requests on how and when they wish to be contacted.

• 5
• We will always keep customers informed and give them advance warning before we take any action.

• 6
• We will never contact a customer more than necessary to come to the best possible solution.

• 7
• We will always attempt to collect from and contact the borrower first before approaching a guarantor for payment. We will continue to make every reasonable attempt to collect from the borrower as long as the account remains in arrears.

• 8
• We will never charge customers for late or missed payments, letters, texts, phone calls or any of the work we do.

• 9
• We will only use courts to enforce a debt as a last resort, when all other possible alternatives have been exhausted.

• 10
• We will never repossess or force a customer to sell their home.

• 1
• We treat customers with respect and courtesy at all times.

• 2
• We recognise that customers don't want to be in arrears and we will always work with them to get them back on track as quickly as possible.

• 3
• We will only collect on cards or direct debits where we have an agreement with the customer to do so.

• 4
• We will do everything we can to respect a customer’s reasonable requests on how and when they wish to be contacted.

• 5
• We will always keep customers informed and give them advance warning before we take any action.

• 6
• We will never contact a customer more than necessary to come to the best possible solution.

• 7
• We will always attempt to collect from and contact the borrower first before approaching a guarantor for payment. We will continue to make every reasonable attempt to collect from the borrower as long as the account remains in arrears.

• 8
• We will never charge customers for late or missed payments, letters, texts, phone calls or any of the work we do.

• 9
• We will only use courts to enforce a debt as a last resort, when all other possible alternatives have been exhausted.

• 10
• We will never repossess or force a customer to sell their home.